HR Case Study: Driving Human Resources Efficiency Through Technology During a Financial Institution Merger

Client Situation

This growing financial institution sought expertise from Growth Operators during a pivotal company reorganization, which involved merging two separate entities into a unified legal structure. Simultaneously, they were implementing a sophisticated new HR information system to align their HR strategies and streamline their workforce management. 

Facing limited internal resources and bandwidth, as well as the need to combine data from two separate HR information systems, their existing HR team required a highly skilled project manager, knowledgeable about HR processes, who could coordinate across multiple departments and provide hands-on HR technical implementation support. After evaluating alternatives, they partnered with Growth Operators for an integrated HR solution addressing all their critical HR technology stack and project needs through a single dedicated professional.

Execution

• Merged two legal entities into a unified payroll master entity.
• Successfully implemented an HR information system managing payroll, employee data management, workforce planning, timekeeping, benefits, recruitment, onboarding, performance, and employee engagement, resulting in a better overall employee experience, designed to assist with HR decision making and talent intelligence.
• Developed and executed a robust communication and change management plan, ensuring minimal disruption through targeted messaging and system training.
• Efficiently migrated 727 employees from the legacy HR management system onto the new HR platform.
• Transitioned payroll processing from semi-monthly to a bi-weekly schedule for 727 employees.
• Automated administrative tasks through electronic workflows within the HRIS, significantly reducing manual workload for the HR team.
• Managed the setup and open benefits management enrollment process for annual employee benefits, impacting 492 employees, and supporting growth.
• Established EDI connections with external vendors for benefits administration, talent acquisition, and accounting services, which minimized errors and the need for manual processes.
• Registered the consolidated entity and deregistered the former entities across 48 states and the necessary local tax jurisdictions.
• Introduced an employee satisfaction and wellness survey, providing leadership with real-time insights to enhance workplace culture, retention, and reduce burnout.
• Integrated an AI-driven internal tool within the HRIS to deliver quick, accurate answers to common employee inquiries regarding company policies and benefits.
• Documented standardized processes and procedures, facilitating consistency and simplifying future training initiatives.

Client Results

By strategically leveraging technology, the HR function significantly enhanced efficiency, enabling the HR team to shift its focus to more strategic initiatives. Key outcomes included:

• Immediate access to critical workforce data, including organizational charts and employee engagement metrics, using talent intelligence to inform decision-making.
• Enhanced employee experience through accessible self-service and AI-supported resources.
• Streamlined cross-functional workflows, promoting effective collaboration and ensuring consistent, reliable data across departments.

Client Success

The implementation of the new HR information system significantly transformed operational efficiency, improving data accuracy and integrity. Growth Operators provided the HR technology and project expertise needed to help the client achieve a seamless transition, enabling a more strategic and employee-focused approach that will position the client for continued growth.

“We appreciate Growth Operators’ ability to tap in for projects where we may not need a full-time position yet but require focus for a period of time.”